Terms of service

TERMS OF SERVICE

1. OVERVIEW

Welcome to JellyCatSupplyAU (“we”, “us”, “our”). We operate jellycatsupplyau.com (the “Site”) and provide products, services, and content to enhance your shopping experience (the “Services”).

By accessing or using our Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, please do not use our Site.

2. ELIGIBILITY

By using this Site, you confirm that you are at least 18 years old or have permission from a parent or guardian. You agree that all information you provide is accurate and up to date.

3. PRODUCTS & AVAILABILITY

We aim to display products as accurately as possible. However:

  • Colours and appearance may vary depending on your device
  • Product descriptions may change at any time
  • We reserve the right to limit quantities or discontinue items without notice

All products are subject to availability.

4. ORDERS & PAYMENTS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order.

  • Orders are only confirmed once payment is processed
  • Prices are listed in AUD unless stated otherwise
  • We may cancel or adjust orders if pricing errors occur

You agree to provide accurate billing and payment details.

5. SHIPPING & DELIVERY

We aim to dispatch orders promptly, however:

  • Delivery times are estimates only
  • We are not responsible for delays caused by carriers, customs, or external factors
  • Risk of loss transfers to you once the item is shipped

Shipping costs are displayed at checkout.

6. RETURNS & REFUNDS

Returns and refunds are handled in accordance with our Refund Policy [LINK].

We reserve the right to refuse returns that do not meet our policy conditions.

7. INTELLECTUAL PROPERTY

All content on this Site — including images, branding, text, and design — is owned by JellyCatSupplyAU or its licensors and is protected by copyright and trademark laws.

You may not copy, reproduce, or distribute any content without written permission.

8. PROHIBITED USE

You agree not to:

  • Use the Site for unlawful purposes
  • Attempt to hack, disrupt, or misuse the Site
  • Copy or exploit content for commercial use
  • Submit false or misleading information

We may suspend or terminate access if these rules are violated.

9. THIRD-PARTY SERVICES

Our Site may include links or tools from third parties. We are not responsible for their content, policies, or services. Use them at your own risk.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • We do not guarantee uninterrupted or error-free service
  • All products and services are provided “as is”

11. INDEMNIFICATION

You agree to indemnify and hold harmless JellyCatSupplyAU from any claims, damages, or expenses resulting from your use of the Site or breach of these Terms.

12. TERMINATION

We may terminate or suspend access to our Services at any time without notice if you violate these Terms.

13. GOVERNING LAW

These Terms are governed by the laws of Australia. Any disputes will be handled within Australian courts.

14. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Site means you accept any changes.

15. CONTACT

For any questions, contact us at:
📧 jellycatsupplyau@gmail.com
🌐 jellycatsupplyau.com

DISCLAIMER

jellycatsupplyau.com is an independent retailer. We are not affiliated, associated, authorised, or endorsed by Jellycat or Jellycat.com.

All product names, trademarks, and brand names belong to their respective owners and are used for identification purposes only.